Read between the lines! Find the hidden insights in customer feedback to determine what’s driving your customers away with the official NPS Handbook®.

In this eBook, you’ll learn about:

✔  What type of data you should analyze to get answers

  Driver analysis—Calculate which primary and sub-drivers contribute to your NPS score and how to grow your NPS

✔  Text analysis—Derive meaning from large swaths of customer comments into easily digestible insights

✔  Root cause analysis—Tackle a problem to get to the heart of your customer churn issue

    And much much more...


Learn How to Analyze the Drivers of Loyalty