The NPS Handbook® to Analyze the Drivers of Loyalty
Read between the lines! Find the hidden insights in customer feedback to determine what’s driving your customers away with the official NPS Handbook®.
In this eBook, you’ll learn about:
✔ What type of data you should analyze to get answers
✔ Driver analysis—Calculate which primary and sub-drivers contribute to your NPS score and how to grow your NPS
✔ Text analysis—Derive meaning from large swaths of customer comments into easily digestible insights
✔ Root cause analysis—Tackle a problem to get to the heart of your customer churn issue
✔ And much much more...