Transforming Client Relationships with NPS® and CX Best Practices
Since 1941, Rehmann has been providing financial services to small- and mid-size companies, becoming one of the largest CPA, business consulting and financial services firms in the Midwest. Their secret? Building better client relationships with the Net Promoter System®.
In 2016, Rehmann knew that in order to deliver a consistently better client experience they needed a tool in place to keep pace with the omni-channel nature of their growing business. Rehmann decided to implement CustomerGauge’s Net Promoter System platform to help automate, monitor, report on and improve their clients’ experience. Armed with the right tools, Rehmann is forging NPS and customer experience (CX) best practices to become one of the most awarded, best-in class accounting companies in client satisfaction.