How does Microsoft run their Net Promoter® program? What's the average retention rate and NPS® score across industries, from Automotive to Retail?

Want answers to these burning questions and more? You're in luck. This year, the 2018 NPS & CX Benchmarks Report, made in collaboration with MIT, delivers in a big way!

Here's a sneak peek of this year's ground-breaking insights:

  • Explore the average Net Promoter Scores®, retention rates, and CX trends for 15 different industries
  • Get a behind-the-scenes look at how Microsoft, Vodafone, Affirm, Colliers International, and Micro Focus transformed their customer experience through NPS
  • Discover why companies who focus on monetizing NPS experience 2x more growth than those that don't 
  • And so much more...

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