How to monetize your CX program and earn respect from the C-Suite
Join Adam Dorrell and Camilla Scholten from CustomerGauge as they look at the ways you can monetize your CX program and earn the respect of the C-Suite. If you link your CX program to revenue, you can accelerate growth in the process. Why is this important? Because according to the NPS Benchmarks survey, 2/3 of companies surveyed either don't know their retention rate or it's too low. We've identified this as low hanging fruit for CX professionals and an easy way to start linking their programs to an ROI.