Train An Army of NPS Champions
Your robust NPS strategy is as strong as the employees that execute it.
If you're looking to ensure the longevity of your NPS and CX initiatives and the success of your employees, you've come to the right place.
During CustomerGauge's NPS Champion Workshop we bring our experts to train yours in everything from loyalty economics to closed loop best practices.
In 2-3 days, the workshop covers all of the essentials to help your company identify organizational needs, create buy-in, and train staff after implementing a Net Promoter System®.
Topics include:
- Loyalty economics
- The NPS framework
- Customer journey mapping
- Planning the program
- Surveying
- Analyzing
- Closing the loop
- Optimizing NPS
- Monetizing NPS
