How does Salesforce run their Net Promoter® program? What's the average retention rate and Net Promoter Score® across industries?

Get answers to these questions and more: This year, the 2018 NPS & CX Benchmarks Report, made in collaboration with MIT, delivers in a big way!

Discover the groundbreaking NPS and CX insights:

  • Explore the average Net Promoter Scores, retention rates, and CX trends for 15 different industries—from IT & Software to Telecommunications
  • Get a behind-the-scenes look at how Microsoft, Salesforce, Vodafone, Affirm, Colliers International, and Micro Focus transformed their customer experience through NPS
  • Learn how companies monetized their NPS for 2x more revenue growth 
  • And so much more...

Download the Benchmarks