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Rated #1 Net Promoter Score Feedback Software by Gartner

The Net Promoter Score Feedback Software Built to Turn Customer Feedback into Revenue.

Most net promoter score feedback software gives you a number and stops there. CustomerGauge shows you which accounts are at risk, how much revenue is on the line, and drives your team to act before it's too late. The only NPS feedback software built exclusively for B2B — so every response, every score, and every follow-up is tied to real account value.

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700+ B2B companies use CustomerGauge as their net promoter score feedback software
to protect revenue and prove CX impact

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No credit card required  ·  Rated #1 by Gartner

Trusted by B2B leaders in 65+ countries

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Net Promoter Score Feedback Software That Pays For Itself

700+
B2B companies worldwide use CustomerGauge as their net promoter score feedback software
+17%
Revenue growth Engro achieved directly from running their NPS feedback program with CustomerGauge
48h
Close the loop within 48 hours of collecting NPS feedback and you'll see a 6-point score lift. Miss it and churn rises 2.1%
#1
Gartner's top-rated B2B VoC platform — the only net promoter score feedback software built exclusively for B2B from day one
The Problem with Generic Net Promoter Score Feedback Software

Most Net Promoter Score Feedback Software Was Built for B2C. Your Business Isn't.

B2B is not B2C with bigger contracts. Your accounts have multiple decision-makers, complex relationships, and significant ARR tied to each renewal. Generic net promoter score feedback software was never designed for that reality.

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Your NPS feedback software only captures one contact per account

One happy contact does not make a healthy account. There are multiple stakeholders in every B2B relationship who influence the renewal — and most net promoter score feedback software never collects their input.

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NPS feedback without revenue context means nothing

Is a score of 42 good or catastrophic? Depends entirely on who gave it. If your highest-value accounts are your detractors, you're in serious trouble. Without revenue weighting, your net promoter score feedback is just a number.

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Collecting NPS feedback without closing the loop is just market research

Every detractor you don't follow up with is a contract quietly walking out the door. Companies that close the loop within 48 hours of collecting NPS feedback see churn drop 2.1% per year. The ones that wait find out too late.

Net Promoter Score Feedback Software Features

Collect Smarter Feedback. Act Faster. Prove the Revenue Impact.

CustomerGauge does three things most net promoter score feedback software can't: it collects NPS feedback from every stakeholder in an account, shows you what that feedback is costing you in real revenue, and drives your team to act on it before it's too late.

01 - Revenue-Weighted NPS Feedback

Your Net Promoter Score Feedback is Sitting on Top of a Revenue Number. See It.

CustomerGauge is the only net promoter score feedback software that connects every response to real account revenue. You see which accounts are at risk, how much they're worth, and what it will cost you if you don't act. That's the insight that gets the C-suite paying attention to your NPS program.

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02 - Multi-Stakeholder NPS Feedback Collection

One Happy Contact Does Not Mean the Account is Safe.

In B2B, the CEO might love you while the operations team is shopping your competitors. Standard net promoter score feedback software collects input from one person and calls it done. CustomerGauge maps the whole account — every stakeholder, every sentiment — giving you a complete picture of whether you're safe or at risk of churn.

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Account-Centric NPS stakeholder view
03 - Closed-Loop NPS Feedback Follow-Up

Most Teams Know They Have a Detractor. Few Act on the Feedback Fast Enough.

CustomerGauge automatically assigns every piece of negative net promoter score feedback to the right CSM, with a clear deadline and full account context. Close the loop within 48 hours of collecting NPS feedback and your score goes up 6 points on average. Wait longer and churn goes up instead.

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Close the Loop workflow
04 - Gaige AI for NPS Feedback Response

What if Every Piece of Net Promoter Score Feedback Got a Personal Follow-Up. Today.

Gaige AI reads every piece of NPS feedback, identifies what matters most, and writes a personalized response for your team to send. Not a template. Not a generic reply. A real, human-sounding message based on exactly what that customer said. Your team gets the credit. Gaige does the work.

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Gaige AI response interface
Comparison

CustomerGauge vs. Generic Net Promoter Score Feedback Software

Built exclusively for B2B from day one — not generic net promoter score feedback software that bolted on enterprise features as an afterthought.

CapabilityCustomerGaugeGeneric NPS Feedback Software
Revenue-weighted net promoter score feedback (sees ARR at risk)✔ Built-in, real-time✘ Not available
Account-level NPS feedback (multi-stakeholder hierarchy)✔ Full account hierarchy view✘ Individual contacts only
Closed-loop NPS feedback automation✔ Timed alerts + SMART goals◑ Manual process
AI-generated net promoter score feedback responses✔ Gaige AI, 1 click✘ Not available
Native Salesforce / SAP / ServiceNow sync✔ Bi-directional, real-time◑ Export only / limited
Global B2B net promoter score feedback benchmark database✔ Annual industry report✘ Not available
Purpose-built B2B NPS feedback software (not B2C retrofitted)✔ B2B-only since inception✘ B2C-first, B2B bolt-on
Net Promoter Score Feedback Software Results

Real Results When Your Net Promoter Score Feedback Software Actually Works

“
We improved our NPS from 14 to 40. Being a data company, it was important not to base decisions on gut feelings. CustomerGauge gave us objective insights we could actually act on.
CX
Head of Customer Experience
B2B Technology Company
“
Engro achieved a 99% account response rate, NPS grew from 64 to 84, and top-line revenue grew 17% as a direct result of our NPS program with CustomerGauge.
E
Customer Experience Lead
Engro Corporation
“
With CustomerGauge I feel I'm part of something rather than I bought something. It's not just a SaaS product. The partnership genuinely wants you to succeed.
VP
VP Customer Success
Enterprise B2B Services
How Our Net Promoter Score Feedback Software Works

From NPS Feedback to Revenue Impact in 4 Steps

01

Connect Your Data

Sync your CRM, ERP, and support platform. CustomerGauge maps your accounts, contacts, and revenue automatically — so your net promoter score feedback software has the full account context it needs.

02

Collect Net Promoter Score Feedback from Every Stakeholder

Automated NPS feedback requests reach every decision-maker in an account, triggered at the right moment in the customer lifecycle for maximum response rates.

03

See Revenue at Risk

Every piece of net promoter score feedback is weighted by account revenue. Your team sees which detractors are the most expensive to ignore — ranked by ARR, not alphabetically.

04

Close the Loop on Every Piece of Feedback

Detractor alerts route to the right CSM automatically. Gaige AI drafts a personalized response. Track closure rates in real time. Watch churn drop and your net promoter score climb.

See What the Right Net Promoter Score Feedback Software Can Do for Your Revenue.

Book 30 minutes with us. We'll review your current net promoter score feedback setup and show you exactly where it's leaving revenue on the table. If there's a fit, we'll walk you through a live demo so you can see exactly what CustomerGauge would look like for your team.

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No credit card required Live in days, not months Rated #1 B2B VoC by Gartner 700+ customers in 65 countries