Say goodbye to heritage NPS® and hello to the future: Monetized Net Promoter®. This e-book will dive into how Monetized Net Promoter turns NPS into more than just a loyalty metric, but also a compass for growth. The four steps within the new model, Measure, Act, Monetize and Grow, will provide a road map for success when building your own NPS program.
In this eBook, you’ll find:
✔ A synopsis of research from our ground-breaking Next-Generation Net Promoter white paper
✔ Tactics on how to improve relationship and transactional surveys and the benefits of performing driver analysis
✔ Steps for closing the loop at the frontline, management and executive level
✔ How to tie referral marketing to your NPS program as well as calculate retention rates, referral value, etc.
✔ And much more...
