---
title: The Decade Benchmark Readout · CustomerGauge
description: Your NPS program benchmarked against 340 programs and a decade of data — and the one move that would shift your number most.
---

CustomerGauge [Get your readout](https://content.customergauge.com/custom-benchmarks-readout#apply)

20 readouts this quarter

# Your NPS program, benchmarked against a decade of data

A custom readout of where you sit against 340 programs, ten years of benchmarks and the leaders in your sector — and the one move that would shift your number most.

1 minto apply

30 minprogram discovery

15 daysto your readout

A conversation about your program, not a demo.

Get your readout

We’re building 20 readouts this quarter — first come, first served. No mailing-list signup — your details are used for the readout only.

Inside your readoutThe same charts we showed on stage — built on your data

90th — 38% 75th — 21% Median — 11% 25th — 6% 10th — 4% You — 6.1% 

Where you sit Your response rate, follow-up volume and adoption plotted against every active program on the platform.

Reach33top 82%

Monetisation0top 100%

Adoption72top 40%

Overall52top 66%

Eight dimensions, scored Integration to AI, each scored 0–100 with quartiles — where you're best-in-class and where you're exposed.

Healthcare

63

Business services

55

Your sector

49

Software

47

Telecoms

34

Your sector, benchmarked A decade of NPS benchmarks for your industry and its leaders — what a good number actually looks like where you compete.

Three steps, 15 days

1Apply4 questions, 1 minute. If you answered the webinar polls, you've already done three of them.

2Program discovery30 minutes with our team on how you survey, what you track and where revenue lives. Not a demo.

3Your readoutWithin 15 days: your benchmarked report, presented live, with the one move that shifts your number most.

What's in it for youWalk into your next budget conversation with evidence

A number your CFO will trustYour three numbers benchmarked against 340 programs and a decade of data — evidence, not anecdotes, when budgets get decided.

Your gaps, rankedSee exactly where you lead the market and where you're leaving revenue exposed — by dimension, with quartiles, no guesswork.

Your next move, not a to-do listOne highest-leverage change, sized for your program and backed by the benchmark — something you can start on Monday.

[Get my readout →](https://content.customergauge.com/custom-benchmarks-readout#apply)20 readouts this quarter

340programs surveyed, 2026

65,000data points, seven editions

2016–2026a decade of benchmarks

From the team behind The NPS Benchmark Report: Decade Edition

CustomerGauge CustomerGauge / Directness B.V. · Van Diemenstraat 182B, 1013 CP Amsterdam, The Netherlands  
CustomerGauge USA LLC · 200 Portland St, Boston, MA 02114, USA

© 2026 CustomerGauge. All rights reserved. Net Promoter® and NPS® are registered trademarks of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.