Colt DCS operates in the highly competitive world of connected data centers, so staying on top of customer satisfaction is key. In 2015, when Colt DCS split from its larger sister organization Colt Technology Services, having a pulse on the customer relationship became even more important.
Colt DCS turned to CustomerGauge to get real-time customer feedback that sheds a light on where the company is succeeding and where it's falling short.
By leveraging CustomerGauge’s CX Management features, Colt DCS:
- Rolled out a multi-language survey in 6 different languages to reach a wider audience & learn about the state of customer satisfaction
- Followed-up with 100% of their detractors within 48 hours of receiving customer feedback
- Increased their NPS from +17 to +43
- Achieved a CSAT score of +83
Learn how Colt DCS set itself on the right track to become the one of the most customer-centric data center providers in their industry.
