Customer Experience Transformations Start with Leadership.
The C-Suite Customer Leadership Workshop is optimized for senior employees and key decision-makers to ensure that your NPS® program is a resounding success. From closing the loop at the executive level to monetizing NPS, this workshop arms you with the tools needed to bring NPS into the boardroom.
The workshop will cover high-level concepts to help you implement operational and cultural changes that will impact your bottom line. Key topics include:
- Loyalty Economics
- The NPS Frameworks and Program
- Aligning the Company Around the Customer
- Customer Journey Mapping
- Closing the Loop at the Executive Level
- Monetizing NPS
- And more
