--- title: B2B CX Program Assessment | CustomerGauge description: Take the free 5-minute B2B CX Program Assessment from CustomerGauge. Get scored across 4 key dimensions, benchmark against 1,000+ programs, and receive a personalized maturity report with actionable recommendations. --- [CustomerGauge](https://customergauge.com?hsLang=nl) Request a Demo Free Assessment # How Mature Is Your B2B Customer Experience Program? Understand your CX maturity across four critical dimensions: CX Fundamentals, Measure, Act, and Grow. Get a personalized report with actionable recommendations benchmarked against industry best practices. πŸ“‹ **1,000+** Assessments Taken πŸ† Used by **Fortune 500** CX Teams πŸ“Š **4** Key CX Dimensions Scored Start Your Free Assessment Takes only 5 minutes β€” Get instant results See what you'll get ↓ Sample Report Preview ## See Exactly Where You Stand and What To Do Next Here's a sample of what you'll get. Complete the assessment and instantly receive a detailed maturity report with benchmarks, scores, and expert recommendations across every dimension of your CX program. πŸ•ΈοΈ Maturity Spider Chart CX Fundamentals Measure Act Grow Visualize your CX maturity at a glance. See how you perform across all four dimensions in one powerful chart. πŸ“Š Category Breakdown CX Fundamentals 19/25 Measure 15/25 Act 11/25 Grow 8/25 Get scored out of 25 in each category with a total maturity score out of 100. 🎯 Industry Benchmarks πŸ“ˆ NPS Benchmarks Compare your Net Promoter Score against B2B industry averages πŸ”„ Retention Rates See how your retention stacks up against top-performing programs πŸ’° Revenue Impact Understand the financial value of closing the loop πŸ“ Actionable Recommendations 1 **Tailored Analysis** β€” Specific insights for each category based on your exact answers, not generic advice. 2 **Program Area Scoring** β€” See exactly which program areas are strong and which need attention, with a detailed breakdown table. 3 **Expert Next Steps** β€” Get prioritized recommendations from CX experts to move from your current maturity level to the next. Join 1,000+ B2B teams already benchmarking their CX programs ![Heineken](https://customer-gauge.transforms.svdcdn.com/production/logos/heineken-corporate.png?q=80&auto=format&fit=crop&crop=focalpoint&fp-x=0.5&fp-y=0.5&dm=1745889185&s=536deff356f702b66f881b738542e046) ![AB InBev](https://customer-gauge.transforms.svdcdn.com/production/logos/AB-InBev-logo.png?q=80&auto=format&fit=crop&crop=focalpoint&fp-x=0.5&fp-y=0.5&dm=1745889088&s=06edfa4398719641aa8bc3ab94e81141) ![Rentokil](https://customer-gauge.transforms.svdcdn.com/production/logos/rentokil-new.png?q=80&auto=format&fit=crop&crop=focalpoint&fp-x=0.5&fp-y=0.5&dm=1745889251&s=76de70c0516604993742dcd660cc4778) ![Coca-Cola HBC](https://customer-gauge.transforms.svdcdn.com/production/logos/HBClogowhite.png?q=80&auto=format&fit=crop&crop=focalpoint&fp-x=0.5&fp-y=0.5&dm=1745889177&s=42ca6658e102906cc23b15c7469fea1e) ![Engro](https://customer-gauge.transforms.svdcdn.com/production/logos/engro-polymer-chemicals-logo-white.png?q=80&auto=format&fit=crop&crop=focalpoint&fp-x=0.5&fp-y=0.5&dm=1745889166&s=fce60db5f7a1fd0064ec0beb0437499d) ![Wajax](https://customer-gauge.transforms.svdcdn.com/production/logos/Wajax-Logo-White.png?q=80&auto=format&fit=crop&crop=focalpoint&fp-x=0.5&fp-y=0.5&dm=1745889288&s=58b430fcad7329e98376985c632505eb) β˜…β˜…β˜…β˜…β˜… "The assessment gave us a clear picture of where we were underinvesting in our CX program. Within a quarter of acting on the recommendations, our NPS jumped 12 points." SK Sarah K. VP of Customer Experience, Enterprise SaaS β˜…β˜…β˜…β˜…β˜… "We thought our closed-loop process was solid until this assessment exposed the gaps. The category-by-category breakdown made it easy to prioritize what to fix first." MR Marcus R. Director of CX Operations, Manufacturing β˜…β˜…β˜…β˜…β˜… "I've shared this with every CX leader I know. Five minutes of honest answers and you get a report that would normally take a consultant weeks to produce." JT Jennifer T. Chief Customer Officer, B2B Services ## Ready to See Where You Stand? Get your personalized CX maturity report in under 5 minutes. Scored across 4 critical CX dimensions Benchmarked against 1,000+ B2B programs Actionable recommendations you can use today Start Your Free Assessment 23 questions Β· No credit card Β· Instant results Question 1 of 23 Your report expires in **2:00** ## Your Report Is Ready You scored **0**/100. Enter your details to unlock your full personalized CX maturity report. 0 **Your CX Maturity Score** See how you compare to 1,000+ B2B programs βœ“ Detailed scores across all 4 CX dimensions βœ“ Personalized recommendations for each area βœ“ Spider chart benchmarking your program βœ“ Priority action plan to improve your score We respect your privacy. No spam, ever. ### Forward to Your Boss Short and casual. Sounds like something a colleague would actually send. Loading... Open in Email App Copy Email ### Your CX Program Assessment Your personalized maturity summary based on your responses. Print or save as PDF to share with your team. Print / Save PDF Close ![](https://www.bizographics.com/collect/?pid=8488&fmt=gif) ![](https://www.facebook.com/tr?id=174750579672514&ev=PageView%20&noscript=1)