Free Assessment

How Mature Is Your B2B Customer Experience Program?

Understand your CX maturity across four critical dimensions: CX Fundamentals, Measure, Act, and Grow. Get a personalized report with actionable recommendations benchmarked against industry best practices.

📋 1,000+ Assessments Taken
🏆 Used by Fortune 500 CX Teams
📊 4 Key CX Dimensions Scored

Takes only 5 minutes — Get instant results

See what you'll get ↓
Sample Report Preview

See Exactly Where You Stand and What To Do Next

Here's a sample of what you'll get. Complete the assessment and instantly receive a detailed maturity report with benchmarks, scores, and expert recommendations across every dimension of your CX program.

🕸️ Maturity Spider Chart
CX Fundamentals Measure Act Grow

Visualize your CX maturity at a glance. See how you perform across all four dimensions in one powerful chart.

📊 Category Breakdown
CX Fundamentals
19/25
Measure
15/25
Act
11/25
Grow
8/25

Get scored out of 25 in each category with a total maturity score out of 100.

🎯 Industry Benchmarks
📈
NPS Benchmarks
Compare your Net Promoter Score against B2B industry averages
🔄
Retention Rates
See how your retention stacks up against top-performing programs
💰
Revenue Impact
Understand the financial value of closing the loop
📝 Actionable Recommendations
1
Tailored Analysis — Specific insights for each category based on your exact answers, not generic advice.
2
Program Area Scoring — See exactly which program areas are strong and which need attention, with a detailed breakdown table.
3
Expert Next Steps — Get prioritized recommendations from CX experts to move from your current maturity level to the next.

Join 1,000+ B2B teams already benchmarking their CX programs

★★★★★

"The assessment gave us a clear picture of where we were underinvesting in our CX program. Within a quarter of acting on the recommendations, our NPS jumped 12 points."

SK
Sarah K.
VP of Customer Experience, Enterprise SaaS
★★★★★

"We thought our closed-loop process was solid until this assessment exposed the gaps. The category-by-category breakdown made it easy to prioritize what to fix first."

MR
Marcus R.
Director of CX Operations, Manufacturing
★★★★★

"I've shared this with every CX leader I know. Five minutes of honest answers and you get a report that would normally take a consultant weeks to produce."

JT
Jennifer T.
Chief Customer Officer, B2B Services

Ready to See Where You Stand?

Get your personalized CX maturity report in under 5 minutes.

Scored across 4 critical CX dimensions
Benchmarked against 1,000+ B2B programs
Actionable recommendations you can use today

23 questions · No credit card · Instant results

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Your CX Maturity Score See how you compare to 1,000+ B2B programs
Detailed scores across all 4 CX dimensions
Personalized recommendations for each area
Spider chart benchmarking your program
Priority action plan to improve your score

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