Before adopting CustomerGauge, Verafin ran the occasional 10-20 question customer satisfaction survey that got a roughly 20% response rate.
This was a good start, but the company needed a more effective customer satisfaction measurement program. They turned to CustomerGauge's Net Promoter Score®.
CustomerGauge allows for automated connection with Salesforce, real-time feedback and reporting, which allowed Verafin to create a better customer experience.
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