You spend so much money acquiring your customer and then you let her walk out the backdoor after you've reeled her in. And to close that gap of lost revenue, you're stuck playing an everlasting game of catch-up. But think about it for a second: even a 1% reduction of your churn rate, can mean hundreds of thousands to your bottom line.
This comic explains how Mark Kent went from losing lots of clients and having no clue why, to becoming a CX super hero and eliminating churn.
After reading this comic you will be able to:
✔ Get a clear view on what steps you can take to focus on customer experience.
✔ Understand how to prevent customers from leaving.
