Step 2: The Monetized Net Promoter® Series
It's not about the score, it's about what you do with it! Welcome to step 2 of the Monetized Net Promoter series! In our last eBook, we looked at best practices for measuring customer feedback. Now, it's time to act.
Acting on customer feedback is the only way you'll improve your Net Promoter Score, increase retention, reduce churn and build sustainable growth. If you're not acting, your Net Promoter program is lagging. Don't get left behind!
In this eBook, you’ll find:
✔ Benchmarks and statistics from our industry-wide survey
✔ Best practices for building a world-class closed loop process, including factors such as: speed, impact, coverage and structural & strategic issues
✔ Steps for closing the loop at the front line, management and executive level and the impact each level has on your bottom line
✔ How to best define S.M.A.R.T goals and craft what-if scenarios
✔ And much more...